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who are we:
Al-Saad Home Company is a company established under the laws of the United Arab Emirates; and manages the website and the Al-Saad Home application for smartphones and aims to empower you and enable users to browse the company's products and goods and request their purchases and Al-Saad Home reserves the right to delete, add or amend any content in the application and the website for any reason without Refer users, and the company will make every effort to provide the information as accurate as possible.
All terms and conditions of banking transactions, refunds, or disputes apply under the laws of the United Arab Emirates.
- Terms and Conditions
This page contains the policy and terms of use of the Al-Saad Home application, and users will be notified in the event of an update or any amendment
The website and application policies and terms and conditions may be changed or updated from time to time to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections in order to be updated regarding changes to the website. Modifications will be effective on the day they are posted.
1- Privacy policy :
1-1 In order to buy any product, the site or application will require your registration and entering your information or registering as a guest without creating an account. This requires entering your information such as contact number, name, address, and credit card. Once you complete the purchase, this means your agreement to the terms and conditions of the website and the smartphone application.
1-2 If the purchase is made from your account or as a guest, you are responsible for the accuracy of the information provided and the purchase process.
1-3 You are responsible for maintaining the confidentiality of your account and password and preserving the information recorded with us when using your personal computer, electronic device or smartphone.
1-4 Users' data will be used only for the purposes of providing our services, delivering our goods, and informing them of our marketing offers.
1-5 The customer may not use the application if he is a minor (less than 18 years old)
1-6 All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties
2- Payment and purchase:
2-1 Al-Saad Home provides more than one payment method, payment in cash on delivery, bank transfer, or electronic payment and Installment.
2-2 Al-Saad Home application and our website do not keep any bank data related to the customer at all. The saved data relates only to the name, contact number, address and e-mail.
2-3 If an amount above the amount requested for the purchase was transferred by mistake by the user, Al-Saad Home will refund the excess amount within a period not exceeding 14 days after investigating the purchase process.
2-4 Once the purchase order is completed by the user. The user must pay all the required amounts upon completion of the purchase process, including the price of the requested products, value-added tax, and shipping if mentioned or present.
3- Products and merchandise:
3-1 Al-Saad Home seeks to provide the products on the website and the application to be as close to reality as possible in terms of colors, images and description.
3-2 The prices of products, such as events, offers, and discounts, may vary from time to time, so the user should visit the website and application to view the latest goods and prices.
3-3 If the purchased goods are unavailable in stock, the customer will be contacted to inform him of his lack of availability and to obtain approval to replace or delete it from the invoice.
4-Shipping:
4-1 In order for Al-Saad Home to be able to deliver your order, you are responsible for providing all your required data correctly and accurately to complete the purchase process.
4-2 Al-Saad Home is not responsible for delays in shipping products if they are caused by providing inaccurate information when purchasing or not responding to the customer.
4-3 The order receipt process takes 2 to 4 working days, and sometimes it may extend for two or more days if certain products are in the order, such as mattresses.
4-4 If any problem occurs with the product during shipping before it reaches the customer, we will gladly bear the replacement of the product for you.
4-5 The products are carefully checked before being packed and shipped to the customer to avoid any problems or deficiencies in the order.
4-6 Al Saad Home company , provide a same day shipping , next day shipping and normal shipping (2-4 days) , The customer is responsible for choosing the delivery method، also delivery could take 7 days depends on the products.
5- Return & Exchange Policies
- Al Saad Home provides both return & exchange services, considering the company's Policy.
- Return is accepted within 3 days & Exchange is accepted within 7 days from the date of purchase, provided that:
- The original invoice is available.
- The products are in their original condition as purchased, meaning they have not been opened or used.
- The original purchase invoice must be presented to obtain either return or exchange.
- If the return conditions are met, the amount will be refunded as a credit to the customer's e-wallet, and the credit can be used within 6 months from the date of return.
- For health and safety reasons, pillows and towels cannot be exchanged or returned.
- Additional Exceptions:
- Customized or tailor-made products cannot be exchanged after purchase as they are manufactured to specific measurements for the customer and cannot be resold.
- Discounted or special offer products:
- They can only be exchanged during the same promotional period they were purchased.
- Note:
- Dear customer, please ensure you receive the purchase invoice before leaving the showroom to protect your rights.
- Orders made through the website or app:
- Orders made through the app, website, or WhatsApp (online) can only be exchanged through the online section and customer service at 600575525. Additionally, orders purchased from branches can only be exchanged at the branches, provided they meet the exchange conditions.
6- important information:
6-1 If you disagree with the terms and conditions, you should not use the Al-Saad Home website or the Al-Saad Home application for placing orders or any purchase.
6-2 The terms and conditions may be updated periodically, so we advise you to review the terms and conditions page periodically.
6-3 Al-Saad Home has made every effort to provide accurate product information with correct images and colors. Still, there may be slight differences due to the different computer and phone screens from each other.
The main online office location for Al Saad Home: UAE - Sharjah - Industrial 18
For communication and inquiries: 600575525
7- Dispute Management:
7-1 In Case the customer has any problem that we cannot solve, and the customer believes that he did not take his right, he can communicate with the protection of consumer rights in the United Arab Emirates.
7-2 Al Saad Home does not store customers' bank card information. Still, to help you buy products and provide customer service, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
Important Note:
Before making any purchase on the Al-Saad Home application or the website, the customer acknowledges his acceptance of all the terms and conditions mentioned.
